A NORA INITIATIVE
Thursday 15th October @ 8.30am - 4.30pm
Sovereign Room, MCEC, Melbourne
Lead Partner
Speakers
Michelle Francis
GM Customer Success, Australia Post
Alberto Simongini
General Manager Engineering, The Good Guys
Alexander Mahr
Director, ANZ Region, Coveo
Paula Mitchell
Former Digital General Manager,
Freedom Australia
Kate Whitney
Chief Digital & Technology Officer,
Treasury Wine Estates
Mary Helen Saba
Head of Digital Product & CX,
Wesfarmers OneDigital
Avneet Chawla
Director - ServiceNow Transformation, Fujitsu
Matt Keays
CTO, Michael Hill
Patrick Rechsteiner
NORA AI Advisory
Johan Nyberg
Chief Digital & eCommerce Officer,
Elite Supplements
Sachi Wickramage
Head of Technology & Experience,
The digiDirect Group
Shannon Moir
Director of AI, Fusion5
Sohaib Mushtaq
ServiceNow Delivery Manager, Fujitsu
Vivek Pradhan
General Manager - Data and AI, Bunnings
Dominic O’Halloran
Head of Data & Analytics, MECCA
Paul Monks
Director AI, Fujitsu
Mitch Tomazic
Partner, Uvance Wayfinders Consulting, Fujitsu
Jason Burns
ServiceNow Manager, Bunnings
Sam Bray
Account Director - Wesfarmers, AWS
James Johnson
Enterprise Leader - AU & NZ, Shopify
Toby Wallace-Crabbe
Lead Solution Engineer, Shopify
Suzie Young
VP Digital & DTC, International, Metagenics
The AI conversation has moved on. Retail is putting it to work.
The Summit brings together retail leaders already putting AI to work, giving you direct access to what they’re
doing, what they’re learning and the questions that matter now.
Across the day, we’ll look at what’s moving into production, how customers and teams are responding, and
what it takes to scale.
Before lunch, the conversation moves to the tables, where you’ll reflect on the morning’s ideas through the
lens of your own business, with key perspectives shared back into the room after lunch.
The afternoon then goes deeper into production and scale, with focused breakout sessions help to turn the
day’s thinking into clear actions you can take back into your business.
Discussion dynamics will be centred on
The 360 degree Gen AI industry review:
Assessment of pilot schemes and new initiatives
The 2026 shift into hyper personalised engagement,
CX, loyalty and communications
The Gen AI infused supply chain
-
gearing up to compete in an uncompromising landscape
The 2030 consumer lens
A creative lens meeting future customer expectations
Technologies forging growth -
the critical 18 month path ahead and the adoption priorities
Leading an open Gen AI culture
Summit Partners
Plenary Speaking & Breakout Partners
Plenary Speaking Partners
Brand Partners
It's all happening here
Sovereign Room, MCEC
1 Convention Centre Place, South Wharf